Outsourcing Enablement Manager Job at Confidential, Brooklyn, NY

  • Confidential
  • Brooklyn, NY

Job Description

Kforce has a client that is seeking an Outsourcing Enablement Manager in Brooklyn, NY. Summary: We are seeking an experienced Outsourcing Enablement Manager to drive training, knowledge management, and operational readiness initiatives for distributed support teams. This role will partner with cross-functional stakeholders to develop impactful learning programs, optimize knowledge resources, and improve team performance in a fast-paced, highly regulated environment.

  • 5+ years of experience in enablement, training, learning and development, knowledge management, quality, or program management
  • Experience supporting Risk and Fraud, Trust and Safety, Compliance, Payments, or similar operational functions
  • Strong background leading cross-functional programs from strategy through execution
  • Experience creating and maintaining training content, knowledge bases, and learning resources
  • Familiarity with LMS, knowledge management, and content authoring tools
  • Ability to analyze operational and performance data to drive continuous improvement
What You'll Bring:
  • Strong stakeholder management and communication skills
  • Experience supporting outsourced, BPO, or distributed teams
  • A passion for improving employee performance, knowledge sharing, and operational excellence

Job Tags

Contract work

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